Personal data is all the information that can be directly or indirectly connected to you as an individual. It varies from your personal identity number, name and address to information such as IP address, bank card withdrawals, registration number or the language you told us you would like us to use when we contact you.

What data we require depends upon what service you are using. We can get personal data directly from you when we sign an agreement at a branch, relating to products such as a loan or insurance, but also at a later stage when you communicate with the bank and use our services. We can also retrieve data from external sources, such as credit reference agencies and the civil status register, as well as through cookies on our websites.

We use personal data to perform our services and to improve our products and our quality by conducting customer surveys and market analyses. Personal data also helps us to prevent money-laundering and terrorist financing and to prevent and investigate crimes, and makes it possible to make payments, credit assessments and risk assessments.

Personal data is stored for different lengths of time depending on what the data will be used for and on legal requirements.

To be able to supply you with our services, it is, at times, necessary for us to share your personal data with other companies within the Swedbank Group or other suppliers that work on our behalf. We place the same demands on our partners regarding confidentiality and security of customer data that we place on ourselves. We are always responsible for ensuring that your personal data is processed correctly.

We may also share data with, for example, the authorities, Swedish credit reporting agencies, partners within international payment systems, and whenever necessary, as required by the law or judicial processes.

In connection with the processing of your personal data, you have certain statutory rights. You are entitled to find out whether Swedbank is processing your personal data and, if this is the case, to obtain a copy of your data and information about personal data processing (i.e. a register extract).

You are also entitled, in some cases, to have incorrect data corrected, deleted or electronically transmitted. Additionally, you are entitled to object to the data processing and to request us to restrict the processing of your personal data.

If you have any questions about the processing of your personal data, or wish to exercise any of your rights, you are welcome to contact us by visiting our branch offices, by contacting Customer Service Centre Private or by using the form “Request for register extract or other personal data right (PDF)”, available further down in this section. We will reply to you as soon as possible, but within a month at the latest. Our contact details are available in the section “Contact us, the Data Protection Officer or the Swedish Authority for Privacy Protection”.

You are also entitled not to be subject to a decision that is based solely on automated decision-making, e.g., a home-loan decision or interest-rate decision and are therefore always entitled to request that the decision be made manually instead. In this case, contact Customer Service Centre Private or your branch office.

Read more about your rights in “Swedbank Group Privacy Notice (PDF)" at the top of this page” or in the information provided by the Swedish Authority for Privacy Protection (www.imy.se/en/).

Order form: Request for register extract or other personal data right (pdf)

Do you want to know more? Contact your bank branch or give us a call. We can be reached at +46 (0)771-22 11 22. Ask us – we are here to give you advice. We appreciate your opinion.

Data Protection Officer